We advise you print a copy of these Terms or save them to your computer for future reference.
We amend these ocasionally. Each time you wish to order Items, please check our terms to ensure you understand the up to date terms
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.
Please take the time to check the details of your order at each page of the order process and before clicking “Confirm and Pay”, as you will not be able to make any changes to your order after this point.
After you place an order by clicking “Confirm and Pay”, you will receive an e-mail from us acknowledging that we have received your order. We will then send you an email that confirms that the Items have been dispatched (“Dispatch Confirmation”).
Please note that Items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.
We reserve the right to refuse an order for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain payment authorisation or if there is an error in the product information including price or promotion or we suspect fraudulent activity.
If we are unable to supply you with an Item in these circumstances we will inform you of this this by e-mail. If you have already paid for the Item(s), we will refund you the full amount including any delivery costs charged as soon as possible.
The images of the items on the sites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the colours you have seen on our website accurately reflect the colour of the Items you have purchased. Your Items may vary slightly from those images.
All the pictures on our website are photographed by the siluets team. Theft and exploitation of our images for commercial purposes is in violation of our terms.
All sizes and measurements of Items are approximate, however we do make every effort to ensure they are as accurate as possible.
We take all reasonable care to ensure that all details, descriptions and prices of Items are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.
Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched.
The price of an Item includes VAT (or similar sales tax) where applicable at the prevailing rate for which we are responsible as a seller.
The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process.
Please note that whilst we take utmost care in ensuring the content on our Sites (including descriptions of the Items and associated services such as shipping, payment terms, offers and promotions and delivery timescales) are accurate the Sites may at times contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed we will notify you of the error if it will impact upon your order. In this regard, we reserve the right not to fulfil any orders that you have placed based on information on the Sites that may contain errors or inaccuracies.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified as soon as possible
All Items ordered remain our property until we receive full payment from you.
Full details of our delivery policy can be found on our "DELIVERY POLICY" page.
Full details of our returns policy can be found on our "RETURN POLICY" page. We only accept returns from orders placed in the Latvia due to Latvia custom charges.